Freelance email management services refer to the services provided by an individual who is self-employed and offers email management services to clients. Freelance email managers aim to help clients stay organized, save time, and improve their email productivity, they may work remotely and can be hired on a project basis or for ongoing support. Clients may include individuals, small businesses, or larger corporations who need help managing their email communication.
Freelance email management services typically consist of the following tasks:
- Sorting and organizing emails – This includes categorizing emails based on their importance and urgency.
- Responding to emails – Freelancers may respond to emails on behalf of their clients, draft responses, or forward emails to the appropriate parties.
- Deleting spam and irrelevant emails – Freelancers will remove any spam or irrelevant emails that may clutter their client’s inboxes.
- Managing subscriptions – Freelancers may unsubscribe from newsletters or promotional emails that their clients no longer wish to receive.
- Setting up filters and rules – Freelancers may set up filters and rules to automatically sort incoming emails into specific folders.
- Scheduling emails – Freelancers may schedule emails to be sent at a later time or date.
- Flagging important emails – Freelancers may flag important emails so that their clients do not miss them.
- Archiving emails – Freelancers may archive important emails for future reference.
- Providing email analytics – Freelancers may provide their clients with email analytics, such as open rates and click-through rates.
How to organize the working hours of a freelance email manager?
This part of the job is perhaps the most complicated: not everyone manages to organize their time and they soon run out. This is the reason why a Freelance email manager has to create his/her strategy before he begins to work. Some of the points to notice in own working hours plan are:
Set a schedule: Establish a consistent routine for when you’ll be working on email management tasks. This can include specific days of the week or certain hours of the day. The best practice is to establish precise hours when you open emails and to have special working email accounts for every task or category of work. So, you decide that you work with the emails from 8:00 to 9:00 AM every day /every Wednesday, for example, and NEVER TOUCH this email account out of hours. NEVER.
Prioritize tasks: Determine which tasks are most important and schedule them accordingly. This will help ensure that you’re completing the most critical work during your most productive hours. Utilize a tool like Asana or Trello to keep track of your email management tasks and deadlines.
Be clear with clients about your availability and response times. Set expectations for when they can expect to hear back from you. Do not allow other persons to violate your working hours. It is good to be available but is very bad to be always available. Clients often lose respect for those who are always available. As a freelance email manager, you may need to be flexible with your schedule to accommodate client needs. Be prepared to adjust your schedule as needed. But create rules: it will cost 2x, for example, or you will need a minimum of 24 hours’ notice for any urgent requests outside of your regular working hours.
This will help you maintain a healthy work-life balance and avoid burnout. It’s also important to communicate any changes to your availability or schedule with your clients in advance to avoid any misunderstandings or missed deadlines. By setting clear expectations and boundaries with your clients, you can ensure a successful and sustainable career.